Defective Items? Received something that's not working quite right? We've got your back and are here to help! Whether it's a bouncy ball that's lost its bounce or a game that's not quite gaming – we'll refund your account right away. No fuss, no muss—just be sure to let us know within 90 days from your purchase date!
Changed your mind? That's cool too! We all make choices we want to revisit sometimes. If you need to return any item (that's not on our exceptions list below), you've got 30 days from purchase to send it back. Just keep in mind you'll need to cover the shipping costs to our warehouse.
❌ Sorry, We Can't Accept Returns On:
Custom products
Discounted or closeout items
Seasonal merchandise
Candy
Special orders
Opened inner packages
Items missing original packaging
Sale items
Ready to Start a Return? Email [email protected] with:
Item numbers
Item descriptions
Quantity to return
Reason for return
Your Account Manager will confirm and handle the rest!
Need Help? Questions? Give our Customer Success team a ring at 888.564.7587. We're here to make this easy!