All Collections
FAQs
Why am I being charged more than my order according to my credit card statement?
Why am I being charged more than my order according to my credit card statement?

Order overages on bank statements

Michael Tipton avatar
Written by Michael Tipton
Updated over a week ago

We place a hold on your credit card for the amount of your order plus 10 percent until the order amount has been processed. This should disappear after three business days. If you feel you have been overcharged please contact the SMILE Team or use our live chat service in the lower right-hand corner.

Did this answer your question?