Our 100% Happiness Promise

Have a bouncy ball that doesn't bounce? We'll issue you a credit, then go ahead and bounce that ball into the trash. Or maybe it’s an iPod® Shuffle­™ that doesn't shuffle? We may want to take a closer look. Point is - some things are worth saving and some aren't.

Regardless, if you have a defective item, we'll get you your money back. Exceptions may include:

  • Custom products
  • Seasonal merchandise
  • Candy
  • Special orders.

Start a New Return

If you need to place a return, just follow these easy steps (you'll need to be logged into your account):

  1. Click the Start A New Return button below
  2. Complete the form
  3. Either print the RMA label provided and tape it to the outside of your box OR write the RMA number provided on the outside of the box*

*Returns cannot be accepted without the RMA number.

Returns Shipping

You may use the shipping service of your choice. You are responsible for the return shipping cost on unwanted merchandise. Also, refunds do not include any shipping charges. 

If you have any questions about this process,  please contact our SMILE Team.

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