The only way we can help us with a damaged shipment is if you contact us. 

If your shipment is damaged, save all damaged cartons and packing material.

If your shipment is heavily damaged, refuse the delivery and DO NOT sign for the carton(s). Missing merchandise will be replaced or credited once we confirm non-delivery.

Please remember some cartons can become separated during shipment and arrive on different dates.

If you receive your order and items are missing, contact an Experience Crusader immediately by using our live chat service in the bottom right-hand corner of your screen and we will do whatever is needed to solve the issue.

If you have any problems with a shipment, the SMILE Team is always available to help you. Please note – if your order is shipped via truck, make sure you count all of the boxes before you sign for delivery.